BrandBased BrandBased

Privacy Policy

Last updated: June 14, 2026

This Privacy Policy explains how BrandBased® (“BrandBased,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our websites, applications, brand console, and related services (the “Service”).

1. Information we collect

We may collect the following categories of information:

  • Account information — name, email address, password or authentication credentials, and profile details
  • Brand and business data — brand names, products, settings, content, campaign data, and operational records you submit
  • Payment information — billing details processed by payment providers such as Stripe; we do not store full card numbers on our servers
  • Usage data — log files, device type, browser, IP address, pages viewed, and interactions with the Service
  • Communications — support requests, feedback, and messages you send to us
  • Third-party sign-in data — if you use Google or similar providers, we may receive basic profile information permitted by your authorization

2. How we use information

We use personal information to:

  • Provide, maintain, and secure the Service
  • Create and manage accounts and brand workspaces
  • Process subscriptions, invoices, and payments
  • Deliver AI-assisted brand intelligence, recommendations, and automation features
  • Communicate about updates, security, billing, and support
  • Monitor performance, prevent fraud, and enforce our Terms of Service
  • Comply with legal obligations and respond to lawful requests

3. Legal bases for processing

Where applicable law requires a legal basis, we process personal information to perform our contract with you, based on your consent, for our legitimate interests in operating and improving the Service, and to comply with law.

4. How we share information

We may share information with:

  • Service providers — hosting, analytics, email, customer support, payment processing, and security vendors
  • Integrated platforms — when you connect third-party commerce, social, or identity services
  • Professional advisers — lawyers, accountants, or auditors where reasonably necessary
  • Authorities — when required by law or to protect rights, safety, and security
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets

We do not sell your personal information.

5. Cookies and similar technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Service. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Data retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and your account status.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

If you access the Service from outside the country where we operate, your information may be processed in other jurisdictions that may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

9. Your rights and choices

Depending on your location, you may have the right to:

  • Access, correct, or delete personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is consent-based
  • Request portability of information you provided
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact privacy@brandbased.com. We may need to verify your identity before responding.

10. Children

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the Service or by other reasonable means. The “Last updated” date at the top indicates when this policy was revised.

12. Contact us

For privacy questions or requests, email privacy@brandbased.com. For terms of use, see our Terms of Service.